Zirconia Heart light & 18" Rope Chain Necklace Set in 18K Gold

Info@jewelryessentia.com

Post your policy conditions details here.

What is your return policy?
Essentia Jewelry accepts return requests within 7 calendar days from the date of delivery.

To be eligible for a return, the item must meet the following conditions:

• The item must be unworn and unused
• The item must be returned in original packaging
• Proof of purchase must be provided
• The security seal must remain fully intact and must not be broken, removed, or tampered with

Returns will not be accepted if the security seal has been removed, broken, altered, or shows any signs of tampering.

Why is the security seal required?
The security seal guarantees that the item has not been worn or altered. This policy protects product authenticity, hygiene standards, and quality assurance.

How do I request a return?
To request a return, please contact our support team within 7 days of delivery at:

info@essentiajewelry.com

If the return is approved, we will provide instructions for returning the item.

Who is responsible for return shipping costs?
Unless the product arrived damaged or incorrect, the customer is responsible for return shipping costs.

What items are not eligible for return?

Returns will not be accepted if:

• The security seal has been removed or tampered with
• The item shows signs of wear or use
• The item is damaged after delivery
• The return request is made after the 7-day return window

When will my refund be issued?
Once the returned item is received and inspected, and if it meets the return conditions, the refund will be processed to the original payment method. Processing times may vary depending on the payment provider.