Refund policy

ESSENTIA JEWELRY

RETURN & REFUND POLICY

Last updated: April 2026

Returns

At Essentia Jewelry, we accept returns within 7 calendar days from the date your order is marked as delivered.

To be eligible for a return:

The item must be unworn, unused, and in its original condition.
All original packaging must be included.
Protective seals (if applicable) must remain intact.
Proof of purchase is required.

Returns requested after 7 days of delivery will not be accepted.

To start a return, please contact us at:

📩 info@essentiajewelry.com

Returns must be authorized before being sent.
Items sent without prior approval will not be accepted.

Important Return Conditions

Customers are responsible for return shipping costs.
Essentia Jewelry is not responsible for lost return shipments.
We recommend using a trackable and insured shipping method.
Original shipping fees are non-refundable.

Damages & Incorrect Items

Please inspect your order immediately upon delivery.

If your item is defective, damaged, or incorrect:

Contact us within 48 hours of delivery.
Include clear photos of the item and packaging.

If approved, we will offer:

Replacement (if available), or
Refund to the original payment method.

Claims submitted after 48 hours may not be accepted.

Non-Returnable Items

The following items are final sale:

Custom or personalized jewelry
Made-to-order pieces
Special orders
Earrings (for hygiene reasons)
Gift cards
Sale or promotional items

Exchanges

We do not offer direct exchanges.

To change an item:

Request a return within 7 days.
Once approved, place a new order separately.

European Union – 14 Day Cooling Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with EU consumer law.

Items must be:

Unworn and unused
In original packaging
Accompanied by proof of purchase

Custom or personalized items are excluded from this right.

Customers are responsible for return shipping costs.

Refunds

Once your return is received and inspected:

We will notify you via email.
If approved, refunds will be processed to your original payment method within 5–10 business days.

Please note that banks or credit card companies may require additional time to post the refund.

If more than 15 business days have passed since approval, please contact: