Shipping policy

Jewelry Essentia
Last updated: August, 2026

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Orders placed after 3:00 PM EST will be processed the next business day. During peak seasons or new launches, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Domestic Shipping (United States)

Estimated delivery: 3–5 business days after shipment.

Delivery times are estimates, not guarantees. Jewelry Essentia is not responsible for carrier delays caused by:

  • Weather
  • High shipping volume
  • Postal service disruptions
  • Incorrect shipping information provided by the customer

International Shipping

We ship to select countries outside the United States. Delivery times vary depending on destination and customs processing.

All international orders are shipped Delivery Duty Unpaid (DDU). This means customs duties, import taxes, VAT, and clearance fees are the responsibility of the recipient.

Jewelry Essentia is not responsible for delays caused by customs clearance. If a package is refused due to unpaid duties or taxes, return shipping fees and any carrier charges will be deducted from your refund.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Jewelry Essentia is not responsible for delays, lost shipments, or additional fees resulting from an incorrect address. If a package is returned to us due to an incorrect address, reshipping fees will apply.

Lost or Stolen Packages

Once a shipment is marked "Delivered" by the carrier, Jewelry Essentia is not responsible for lost or stolen packages.

If you believe your package was stolen:

  • Contact the carrier directly
  • File a claim with the carrier
  • Contact your local authorities if necessary

We're glad to help with any documentation you need.

Risk of Loss

Risk of loss transfers to the customer upon delivery confirmation by the carrier.

Order Tracking

Tracking information is sent by email as soon as your order ships. Please allow up to 24 hours for updates to appear in the carrier's system.

Shipping Restrictions

We reserve the right to refuse shipping to certain high-risk locations.

Contact

For shipping questions:

📧 info@jewelryessentia.com
💬 WhatsApp (messages only): +1 (786) 340-2409