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Warranty & Care

Warranty & Care

Essentia Warranty

At Essentia Jewelry, we are committed to delivering pieces crafted with genuine materials and careful attention to quality. Each item is inspected before shipment to ensure it meets our standards of craftsmanship.

Essentia Jewelry provides a limited warranty covering manufacturing defects in materials or workmanship.

This warranty applies only to defects that occur under normal use and within a reasonable period after purchase.

If you believe your item has a manufacturing defect, please contact us at:

info@essentiajewelry.com

Our team will review the request and determine whether the item qualifies under the warranty policy.

Warranty Coverage

The Essentia limited warranty covers:

• Manufacturing defects in the structure of the jewelry
• Faults related to craftsmanship or assembly present at the time of purchase
• Structural defects that affect the usability of the piece

If a defect is confirmed, Essentia may, at its discretion:

• Repair the item
• Replace the item with the same or a comparable product
• Issue a refund if repair or replacement is not possible

Warranty Limitations

This warranty does not cover:

• Normal wear and tear from everyday use
• Scratches, dents, or surface marks
• Damage caused by improper handling or accidents
• Damage resulting from exposure to chemicals, perfumes, or harsh substances
• Damage caused by swimming pools, seawater, or excessive moisture
• Repairs or modifications performed by third parties
• Lost or stolen items

Jewelry is a delicate product and may show signs of wear over time depending on usage.

Jewelry Care

Proper care will help preserve the beauty and longevity of your Essentia jewelry.

We recommend the following care practices:

• Store each piece separately in a jewelry box or protective pouch
• Avoid contact with perfumes, lotions, cosmetics, and cleaning chemicals
• Remove jewelry before swimming, bathing, exercising, or sleeping
• Avoid impact with hard surfaces
• Clean gently using a soft polishing cloth

These precautions help maintain the brilliance and condition of your jewelry over time.

Water and Chemical Exposure

Although gold is a durable material, exposure to certain environments may affect the appearance of the jewelry.

We recommend removing your jewelry before:

• Swimming in pools or the ocean
• Showering or bathing
• Using cleaning products
• Applying perfumes, lotions, or hair products

Chemical exposure may cause surface dullness or damage over time.

Storage Recommendations

To preserve your jewelry:

• Store pieces individually to avoid scratches
• Use a soft pouch or jewelry box
• Keep jewelry in a dry environment
• Avoid prolonged exposure to humidity

Proper storage helps maintain the original finish of the jewelry.

Certificate of Authenticity

Each Essentia Jewelry piece includes a certificate of authenticity confirming the material and craftsmanship of the item.

This certificate serves as verification that the jewelry is part of the Essentia collection and has been produced according to our quality standards.

Contact

For warranty inquiries or product care questions, please contact: